Breakage Policy and Pick-up Information
*Please be sure to either keep or take a picture of your receipt*
In-store Breakage Policy:
Dear valued customer:
Please keep in mind that ceramic firing is a very complicated process and is not an exact science. Sometimes (thank God, very rarely!), pieces come out of our oven with cracks, chips and imperfections that could not have been forseen or prevented.
We understand how frustrating it can be to hear that the piece you worked so hard on is flawed or broken. So we truly apologize in advance if this happens to you. Please read on for our breakage policy.
Sincerily, Keramikli Staff!
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Any item broken by the custumer in the studio will be charged in full to the customer
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Any item damaged or broken at any point in the firing process will be replaced with store credit in the amount of the broken item, plus an extra 10% off discount applicable to everyone in your group on your next visit.
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No cash refunds. Exceptions may apply at the discretion of keramikli staff.
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Any items broken after the custumer has taken the items home are soley the responsibility of the client.
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Any items accidentaly broken in the studio after the second reminder call for pick-up, will not be credited back to customer.
Firing Times and Pick-up Policies
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Usual firing turn-around time is 2 to 3 weeks. (if you would like more info on why it can take this long, just ask. We’ll be happy to explain our process!).
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During the summer, holidays and chol chamoed, the turn-around can take up to six weeks due to increased volume and the size of our kiln. We thank you for your patience!!
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If you need something back sooner for a very specific reason, we will TRY to accommodate you, but we offer absolutely no guarantees!
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Once your items are fired and packed, we will contact you by phone and/or WhatsApp.
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In the event you don't pick up within two weeks, you will receive a reminder call or WhatsApp message.
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Any items not picked up within one week from second reminder will be discarded, sold or donated to charity!